We are here to answer your questions
We present you the most frequently asked questions. If you want more information you can contact us
Can you make modifications to the applications?
Answer:
Yes. You can make all the modifications you want to further adapt the application to the needs of your company. You can make them yourself if you have knowledge to program in VBA (macros in Excel) or you can tell us the changes you want and we will make them for you. The cost of the modifications will be additional and will depend on the complexity of the modifications.
How do I make the payment to obtain the application?
Answer:
1. If you are in Colombia: You can make a transfer to our Bancolombia account, also through the Nequi application or send the payment by Efecty. As soon as the payment is confirmed, we will send you the application to your email.
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2. If you are in a country other than Colombia: You can make the payment with Paypal or Credit Card on the official page of the application. To purchase it, add the application you want to the shopping cart and as soon as the payment process is finished, the button to download it will appear.
If you do not have Paypal you can send the payment by Western Union. In the shortest time we go to Western Union to claim it and we send you the application to the mail.
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The application does not work properly, what do I do?
Answer:
If you don't see any messages or errors when you open the application, it means that the application works fine in your version of Excel. If, on the contrary, messages appear and you cannot use it, it means that a library called mscomct2.ocx must be registered on your computer and to do this, perform the 2 simple steps that are explained in the next question.
What are the steps to register the mscomct2.ocx library?
Answer:
1. Download the library at the following link : https://www.dropbox.com/s/9oqrtflj1f8l72y/Librer%C3%ADas.rar?dl=0
Once you download the file, save it in the folder you want and unzip it there (To unzip, right-click on the file and press "Extract here")
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2. Register the library: Once you unzip the "Librerías.rar" file, 3 new files will appear. Copy the 3 new files in the path C: and after copying them right click on the file called "Register 64bits Library" and press "Run as administrator" and that's it.
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What is the guarantee of the application?
Answer:
No money refunds of any kind will be made , since once the client downloads or receives the purchased application by mail, it will be saved on the client's computer and therefore will be at their disposal forever regardless of its installation.
DCApp Excel Soluciones guarantees and provides free advice through the different communication channels (Mail, WhatsApp, Calls, etc ...) so that the acquired applications are installed by the client and perform the functions described in the specifications and video tutorials of each application , as long as they are installed on the Windows operating system and have Winzip or Winrar and Excel Installed on the computer.